Pinig Tab

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Support Manual for Model: PT104G18

Most Important Information You Will Need

Tablet Settings Password: 1111
Pinig Toll Free Number: 1800-1033-007
PinigSupport Email ID: support@pinig.com

Steps to Set Up Tablet for First Time Use

Step 1: Charge and Switch On

  1. Put the tablet for charging. The battery icon will appear. Make sure the battery is charged to at least 25% before booting the device.
  2. Switch On the device by long pressing the Power button for 5 seconds.
  3. The screen will begin the boot process to display Pinig logo.
    1. If the Pinig logo doesn’t appear, connect the device to the charger and wait for the battery icon to appear on the screen.
    2. Ensure that the battery is charged to at least 25% before trying Step 2 again.
  4. After initial boot, McDonald’s Home Screen will appear

Step 2: Disabling Status Bar

  1. Swipe down with one finger from the top center of tablet. The Status Bar will appear. Drag it down so that all the options are visible.

  2. Push the Status Bar upwards. It will close and get disabled for other users.
  3. Double-check – Pull the Status Bar down again. It will not expose any options this time.

Step 3: Connecting to Wifi

  1. Open Settings app
  2. Password screen will appear.

  3. In the password screen, type “1111” and click on the icon
  4. Now tap on the Wifi icon
  5. In the following screen, choose the Wifi network you would like to connect to.
  6. Enter password of the preferred network
  7. Exit Settings.

Note: Please remember to exit settings. Otherwise it will remain on in the background and any user can access and change your password.

Resolving the Most Common Issues

Issue #1

Issue:Tablet shows “Internet not connected”
Possible cause: Your Wifiis not connected
How to resolve:

  1. Open Settings app
  2. Password screen will appear.

  3. In the password screen, type password and click on the icon
  4. Now tap on the Wifi icon
  5. In the following screen, choose the Wifi network you would like to connect to.
  6. Enter password of the preferred network
  7. Exit Settings.

If this does not resolve yourproblem, check to see if your wificonnection works.

Issue #2

Issue:Tablet not showing anything
Possible cause 1: Tablet is discharged
How to resolve:
Connect tablet to a charger.
Wait for the battery icon.
Let tablet charge for 25% before booting

Possible cause 2: Tablet has deep discharged
How to resolve:
Reset the tablet by putting a pin in the tiny hole below the power button.
Connect tablet to a charger.
Let the tablet charge for at least 2 hours.
Let tablet charge for 25% before booting

Possible cause 3:Your power supply is not working and tablet has discharged
How to resolve:
Resolve power supply issue and then try charging the tablet (according to possible cause 1)

Possible cause 4:Charger is not working
How to resolve:
Replace charger and then try charging the tablet (according to possible cause 1)

FAQs

Q1: How do I change the wifion the tablet?

  1. Open Settings app
  2. Password screen will appear.

  3. In the password screen, type password and click on the icon
  4. Now tap on the Wifi icon
  5. In the following screen, choose the Wifi network you would like to connect to.
  6. Enter password of the preferred network
  7. Exit Settings.

Q2: How do I change the password for settings?

  1. Open Settings app
  2. Password screen will appear.

  3. In the password screen, type password and click on the icon
  4. Now tap on the Change Pin icon
  5. In the following screen, choose the pin you wish to set.
  6. Exit Settings.

Q3: I have forgotten the password for settings, what should I do?
Us the default password: 1111
If this does not work, call Pinig Toll Free number: 1800-1033-007

Steps for Placing Complaint with Pinig Tech and Resolution

In case you are unable to resolve an issue with the tablet, please follow these steps:

Step 1

Write an email to: support@pinig.com.

Mention:

  • Address of store
  • Your name
  • Your cell phone number
  • Describe issue being faced

or

Call Pinig Toll Free Note: 1800-1033-007 and place a complaint.

Mention:

  • Address of store
  • Your name
  • Your cell phone number
  • Describe issue being faced

Step 2

A support ticket will be generated, and you will receive an email with this information.

Step 3

Someone from the Pinig technical team will call you to resolve the issue remotely.

Step 4

If the issue is resolve, the support ticket will be closed.

If the issue is not resolved, the Pinig team member will schedule a pickup of the tablet from your store.

Step 5

The tablet will be picked up from your store, repaired and delivered back to the store. The process would take 7-10 business days.